TripAdvisor: Don´t be afraid of negative opinions


Answering to positive and negative opinions clearly shows that your business is interested in comments and that you give great importance to service.

Each hotel should determine its own strategy to respond to reviews. Some businesses respond to all opinions, while others focus mainly on the most critical. It is a good idea respond to negative reviews and also to those where it may correct an erroneous statement about a fact or to report an action that has begun to correct the problems listed in the opinion.

At Coral we are aware of the importance to attract new customers, and retain customers you already have, and the best way to retain customers is maintaining constant communication or contact with them. Let the answer to your comments on our hands and together with you, we can establish and strengthen a permanent and close relationship with your guests.

For more information, contact us at [email protected]

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